Legal, Terms & Policies

Last Updated: 4 September 2026

This page contains the Privacy Policy, Terms of Use, pricing information, Cancellation and Refund Policy, payment information, and contact details applicable to SalesFlow and the services we provide.

1. About SalesFlow

SalesFlow provides website development, marketing, client acquisition, sales funnel development, CRM implementation, automation, advertising, landing page development, and related digital services to businesses.

Our services may be provided as once-off projects, customised projects, or recurring monthly services depending on the requirements of the client.

2. Services & Pricing

SalesFlow provides a range of digital services to businesses. Our standard pricing includes:

Final pricing may vary depending on the scope, complexity, number of pages, integrations, custom functionality, CRM requirements, automation requirements, advertising requirements, marketing services, and other specifications requested by the client.

Where a customised service is required, SalesFlow will provide the customer with a quotation, proposal, invoice, or other written confirmation of pricing before payment is requested.

Payments for SalesFlow services may be processed through authorised third-party payment providers, including Paystack.

3. Privacy Policy

SalesFlow ("SalesFlow", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of our website visitors, prospective clients, customers, and users.

This Privacy Policy explains how we collect, use, store, process, disclose, and protect personal information when you visit our website at salesflow.co.za, submit information through our website, purchase our services, make a payment, communicate with us, or otherwise engage with SalesFlow.

3.1 Information You Provide to Us

You may provide information when you:

• Complete a form on our website
• Request information about our services
• Book a consultation or sales call
• Purchase or subscribe to a service
• Make a payment
• Request a quotation or proposal
• Enter into an agreement with SalesFlow
• Contact us by email, phone, SMS, social media, WhatsApp, or another communication platform
• Subscribe to marketing communications

Information we may collect includes:

• Full name
• Email address
• Phone number
• Business or company name
• Business address
• Website URL
• Billing details
• Transaction and payment-related information
• Service requirements
• Communications with SalesFlow
• Any additional information you voluntarily provide

3.2 Payment Information

When you purchase services from SalesFlow, your payment may be processed through third-party payment processors, including Paystack and other authorised payment providers.

These providers may collect information including:

• Name
• Email address
• Billing information
• Payment method information
• Transaction amount
• Transaction reference
• Other information required to process or verify your payment

SalesFlow does not generally store full debit or credit card numbers, CVV codes, or other sensitive card authentication information.

Payment providers process payment information using their own systems, privacy policies, security procedures, and applicable legal requirements.

SalesFlow may receive limited transaction information in order to confirm payments, issue invoices, provide services, maintain records, and process eligible refunds.

3.3 Automatically Collected Information

When you visit our website, we may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring URLs
• Website interaction data
• Conversion and campaign information

This information may be collected using cookies, pixels, analytics tools, tracking scripts, and similar technologies.

3.4 Third-Party Data

We may receive information from third-party platforms and service providers, including:

• Meta
• Google
• LinkedIn
• YouTube
• CRM platforms
• Marketing automation platforms
• Analytics providers
• Payment processors
• Scheduling platforms
• Communication providers

4. How We Use Your Information

We may use personal information to:

• Provide and manage SalesFlow's services
• Process purchases and payments
• Confirm transactions
• Issue invoices and payment confirmations
• Respond to enquiries
• Provide quotations and proposals
• Book and conduct consultations
• Communicate with prospective and existing clients
• Deliver website development services
• Deliver CRM, automation, advertising, marketing, and client acquisition services
• Manage service agreements
• Provide customer support
• Process eligible cancellations and refunds
• Improve our website and services
• Measure advertising and website performance
• Send marketing communications where legally permitted
• Prevent fraud, abuse, or unauthorised activity
• Maintain accounting and business records
• Comply with legal, regulatory, tax, and financial obligations

5. Legal Basis for Processing

Where required by applicable law, we may process personal information based on:

• Your consent
• Performance of a contract
• Steps required before entering into a contract
• Compliance with legal obligations
• Our legitimate business interests
• Protection of our legal rights and interests

6. Cookies and Tracking Technologies

SalesFlow may use cookies, pixels, tracking scripts, and similar technologies to:

• Operate and improve our website
• Measure website traffic
• Track conversions
• Measure advertising performance
• Understand visitor behaviour
• Conduct remarketing and retargeting
• Improve marketing campaigns

You may disable or restrict cookies through your browser settings, although some website functionality may be affected.

7. Advertising and Remarketing

SalesFlow may use advertising platforms including:

• Meta, including Facebook and Instagram
• Google Ads
• YouTube
• LinkedIn

These platforms may use cookies, pixels, device identifiers, and similar technologies to measure advertising performance or deliver relevant advertisements.

8. How We Share Information

SalesFlow does not sell your personal information.

We may share personal information where reasonably necessary with:

• Payment processors, including Paystack
• CRM and automation providers
• Website and hosting providers
• Email and SMS providers
• Advertising platforms
• Analytics providers
• Accounting and financial service providers
• Contractors and service providers assisting SalesFlow
• Professional advisers
• Government or regulatory authorities where required by law

9. Payment Security

SalesFlow uses third-party payment processors to securely process payments.

Payment card information submitted through a payment provider is processed using the provider's own infrastructure and security systems.

SalesFlow does not intentionally store complete card numbers, CVV codes, or sensitive card authentication information on its own systems.

10. Data Storage and Security

We implement reasonable administrative, organisational, and technical safeguards to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

No internet transmission or electronic storage method can be guaranteed to be completely secure.

11. International Data Transfers

SalesFlow may use service providers located outside the country in which you reside.

Personal information may therefore be transferred to, stored in, or processed in other countries.

12. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services
• Maintain customer and transaction records
• Fulfil contractual obligations
• Comply with legal, tax, accounting, and regulatory requirements
• Resolve disputes
• Prevent fraud
• Enforce agreements

13. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where legally permitted
• Object to certain processing
• Withdraw consent
• Request restriction of processing
• Request data portability where applicable
• Opt out of direct marketing communications

To exercise any applicable privacy rights, please contact SalesFlow using the contact information provided below.

14. Email, SMS and Marketing Communications

Where legally permitted, SalesFlow may communicate with customers and prospective customers by email, SMS, phone, social media, WhatsApp, or other communication channels.

You may unsubscribe from marketing emails by using the unsubscribe instructions provided or by contacting us directly.

Opting out of marketing communications will not prevent SalesFlow from sending necessary communications relating to payments, active services, transactions, contracts, or customer support.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

SalesFlow is not responsible for the privacy practices, security, availability, or content of third-party services.

16. Children's Privacy

SalesFlow's services are intended for businesses and individuals aged 18 years or older.

We do not knowingly collect personal information from children under the age of 18.

17. Compliance With Applicable Privacy Laws

SalesFlow aims to process personal information in accordance with applicable privacy and data protection legislation, including applicable South African privacy requirements.

We take reasonable measures to process personal information lawfully, fairly, responsibly, and for legitimate business purposes.

18. Changes to This Privacy Policy

SalesFlow may update this Privacy Policy from time to time to reflect changes to our services, technologies, legal requirements, or business practices.

The latest version will be published on our website with an updated "Last Updated" date.

19. Terms of Use

These Terms of Use govern your access to the SalesFlow website and the purchase and use of services provided by SalesFlow.

By using our website, requesting a quotation, purchasing a service, making a payment, or engaging SalesFlow to perform services, you agree to these Terms of Use.

19.1 Our Services

SalesFlow provides website development, landing page development, CRM implementation, marketing automation, advertising, sales funnels, client acquisition systems, marketing services, and related consulting and implementation services.

The exact scope of work may be specified through a quotation, proposal, invoice, service agreement, email confirmation, or another written agreement between SalesFlow and the client.

19.2 Pricing

• Basic Website Package: R1,800
• Essential Website Package: R3,800
• Full Website Package: R5,500
• Advanced Custom Website Development: From R20,000+
• CRM & Marketing Services: From R8,500+ per month

Custom project pricing will be communicated to the client before payment through a quotation, proposal, invoice, or other written agreement.

19.3 Payments

Payment may be required in full, as a deposit, according to agreed milestones, or on a recurring monthly basis depending on the service purchased.

Payments may be processed through authorised third-party payment providers, including Paystack.

Clients are responsible for ensuring that payment and billing information provided to SalesFlow is accurate.

SalesFlow reserves the right to delay, pause, or suspend work where an agreed payment is overdue.

19.4 Service Delivery

SalesFlow will make reasonable efforts to provide services according to the scope and timelines agreed with the client.

Project timelines may depend on the client providing required content, information, access credentials, approvals, branding materials, images, feedback, or other resources.

Delays caused by clients, third-party platforms, hosting providers, payment processors, software providers, or circumstances outside SalesFlow's reasonable control may affect delivery timelines.

19.5 Client Responsibilities

Clients agree to provide accurate information and any materials reasonably required for SalesFlow to perform the agreed services.

Clients are responsible for reviewing and approving work where approval is requested.

Clients are responsible for ensuring their products, services, business activities, advertising claims, and supplied content comply with applicable laws and platform policies.

19.6 Third-Party Services

SalesFlow may use or integrate third-party services including CRM platforms, hosting providers, advertising platforms, payment processors, automation tools, analytics providers, email platforms, SMS providers, and domain providers.

SalesFlow is not responsible for outages, pricing changes, policy changes, service interruptions, account restrictions, or technical issues caused by third-party providers.

Third-party fees may be payable separately by the client unless otherwise agreed in writing.

19.7 Advertising and Marketing Results

Where SalesFlow provides marketing, advertising, lead generation, CRM, automation, or client acquisition services, SalesFlow does not guarantee a specific number of leads, customers, sales, revenue, return on advertising spend, or other commercial result unless a specific written guarantee has been expressly provided.

Marketing results may depend on factors outside SalesFlow's control, including competition, market conditions, client follow-up, pricing, advertising budgets, sales processes, customer demand, and advertising platform decisions.

19.8 Intellectual Property

Unless otherwise agreed in writing, SalesFlow retains ownership of its pre-existing systems, frameworks, templates, processes, methodologies, automation structures, and proprietary materials.

Upon full payment of applicable project fees, the client may receive the agreed rights to completed deliverables created specifically for the client, subject to third-party licences and platform restrictions.

19.9 Acceptable Use

You may not use our website or services for unlawful, fraudulent, deceptive, abusive, harmful, or unauthorised purposes.

19.10 Limitation of Liability

To the maximum extent permitted by applicable law, SalesFlow will not be liable for indirect, incidental, special, consequential, or purely economic losses arising from the use of our website or services.

SalesFlow will not be responsible for losses caused by third-party platforms, advertising account restrictions, hosting failures, software outages, payment provider interruptions, policy changes, or circumstances outside our reasonable control.

19.11 Termination of Services

SalesFlow may suspend or terminate services where a client materially breaches an agreement, fails to make required payments, uses our services unlawfully, or creates unreasonable legal, financial, operational, or reputational risk.

Clients may cancel services according to the Cancellation and Refund Policy below and any specific terms contained in their service agreement.

19.12 Changes to These Terms

SalesFlow may update these Terms of Use from time to time. Updated terms will become effective once published on our website unless otherwise required by law.

20. Cancellation & Refund Policy

This Cancellation and Refund Policy explains how cancellations, refunds, deposits, project fees, and recurring service fees are handled by SalesFlow.

20.1 Website Development Services

Website development services involve the allocation of time, planning, design, development, software, and other project-related resources.

Once SalesFlow has commenced work on a website project, payments relating to work already performed or resources already allocated may be non-refundable.

If a client wishes to cancel a website project before work has commenced, the client should contact SalesFlow as soon as possible.

Any refund request will be assessed based on the stage of the project, work already completed, costs already incurred, and the terms agreed with the client.

20.2 Deposits

Where a deposit is required to secure a project or begin work, the deposit may become non-refundable once SalesFlow has commenced planning, design, development, implementation, strategy, or other project-related work.

20.3 Completed Work

Fees paid for services that have already been completed, delivered, or substantially performed are generally non-refundable except where otherwise required by applicable law or expressly agreed in writing.

20.4 CRM & Marketing Services

CRM, marketing, advertising, automation, and client acquisition services may be provided on a recurring monthly basis.

Fees already paid for a current service period are generally non-refundable once that service period has begun and work has commenced.

Clients wishing to cancel an ongoing service should provide notice according to the terms of their service agreement, proposal, quotation, or other written agreement with SalesFlow.

Unless otherwise agreed in writing, cancellation will prevent future recurring charges after any applicable notice period has been completed.

20.5 Advertising Spend and Third-Party Fees

Advertising spend paid to platforms such as Meta, Google, LinkedIn, or other advertising providers is separate from SalesFlow's service fees unless otherwise stated.

SalesFlow cannot refund advertising spend, software subscriptions, domain fees, hosting fees, payment processing charges, platform fees, or other third-party costs that have already been incurred or paid.

20.6 Custom Projects

Advanced or customised projects may have specific payment milestones, deposits, cancellation conditions, or refund terms.

Where project-specific terms have been agreed in a quotation, proposal, invoice, or service agreement, those terms will apply in addition to this general policy.

20.7 Refund Requests

To request a refund, please contact SalesFlow and provide your name, business name, payment reference, service purchased, and reason for the request.

Refund requests will be reviewed based on the circumstances of the transaction, work already completed, costs incurred, the applicable service agreement, and any rights available under applicable law.

20.8 Refund Processing

Where a refund is approved, it will generally be returned using the original payment method where reasonably possible.

Processing times may depend on Paystack, the customer's bank, card issuer, or other payment provider and may therefore be outside SalesFlow's direct control.

20.9 Chargebacks and Payment Disputes

Customers are encouraged to contact SalesFlow first if they have a concern about a payment, invoice, charge, or service.

We will make reasonable efforts to investigate legitimate billing concerns and resolve disputes directly where possible.

21. Contact Information & Customer Support

For questions relating to SalesFlow's services, website packages, CRM and marketing services, payments, invoices, cancellations, refunds, privacy, or these Terms of Use, please contact us:

Customers may use the contact details above for enquiries relating to our services, quotations, payments, transactions, cancellations, refunds, privacy, or customer support.